Hi.
We're the secret voice behind dozens of brands.
When their customers DM them, or comment on social media, or review them… it's actually our team that replies.
We do it better than anyone in the business.
And it's why major brands trust us with their most important asset — their customers.
What we do.
We are North America's leading Engagement and Moderation agency.
When someone comments and messages your social media channels, it's us who replies as your brand — taking the workload off your team.
In fact, there's a good chance you've already talked to one of us in your online travels!
We'll answer questions, encourage purchases, escalate issues, handle concerns — so that you can be free to run the business.
We Don't Outsource
Every engageQ team member who'll be working on your accounts is employed directly by us, based in North America. This work is too important to hand off to an overseas firm and we won't do it.
Deep Insights
Each month, we'll give you a detailed report of which topics are gaining traction, whether the engagement sentiment is improving or worsening, and how long it took us to reply.
100% Human
We do not use AI to write or post replies on your social media channels. People are smart. They can tell when they're talking to a bot. Every word we write as your brand comes from a human.
%
of nearly 4,000 people surveyed post-purchase, 68% say they read social media comments before buying
Your customers shouldn't wait for a response. Our median first-reply time is an industry-leading 3 minutes.
%
49% of comments left on social media ads are made after business hours. Shouldn't you be there too?
How we do it.
We start with our industry-leading Brand Briefing meeting which will identify what content you’d like us to catch, champion, and remove.
We'll walk you through a dive-deep of your brand's “social voice” (right down to your preferred emoji usage!) and understand the most important inquiry types.
We'll upgrade your social media channels by protecting them with blockwords and a profanity filter, and then start monitoring your pages for comments, messages, posts, and reviews.
And we're fast. Our median first-reply time is usually 3 minutes or less — seven days a week.
Everything in one place.
We'll create a customized Client Hub for you, which contains all the instructions for our team about how to handle negative comments, answers to common questions, and emergency escalations.
And you'll have direct access to as much of your Hub — or as little — as you'd like.
Meet our great clients.
We've been the secret voice behind many, many brands — airlines, hotels, law firms, shopping malls, daycares, major sport events, tire shops, and dozens more.
Some we can tell you about; others would prefer us to keep their secret.
Here are a few of our past clients:
Best Decision We Made
Hiring engageQ to manage our social media channels was the best decision we made.
Within days of them working on our account, we were seeing spikes in visibility and engagement.
Rose Isla, Vancouver Sun Run
Fan Count Jumped 70%
After just four months of engageQ managing our Facebook presence, the number of Woodgrove Centre fans jumped 70%!
We more than doubled our reach, and quadrupled the number of viral shares.
Nola Dunn, Woodgrove Centre.
First-Rate Communication
Knowing that our social media is taken care of every day — even if I’m out of the office, on vacation, or even just having a busy day — is a huge load off my mind. engageQ's team's customer service and communication skills are first-rate.
Corey Quintaine, Kildonan Place.
We're not like the other guys.
No Annual Commitment.
We don't force you into annual contracts. We’ll prove our value to you every month. We’ll report the numbers honestly, no matter what they show. If we don’t perform, fire us.
No Lock-Ins.
You have 100% full access to all your channels at all time. We never “take over” and lock you out. When we leave, you retain everything.